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Customer Experience Supervisor

Develop strategies to enhance customer satisfaction and optimize service delivery performance.
Los Angeles
Mid-Level
$68,000 - 70,000 USD / year
2 weeks ago
Skims

Skims

A clothing brand that offers comfortable and inclusive undergarments and loungewear for women.

✨ About The Role

- The Customer Experience Supervisor will lead the frontline customer service team, focusing on performance management and optimization. - This role involves serving as the primary liaison between SKIMS and its BPO partner, ensuring service-level agreements are met. - The supervisor will track and analyze key performance indicators (KPIs) such as response time and customer satisfaction. - Collaboration with cross-functional teams is necessary to implement improvements in workflows and training programs. - The position requires developing strategies to scale support operations during peak seasons or promotional events.

âš¡ Requirements

- The ideal candidate has over three years of supervisory or management experience in a customer service environment. - Experience in managing or leading a BPO team is preferred, indicating a strong background in outsourcing operations. - Strong organizational and problem-solving skills are essential for optimizing team performance and customer satisfaction. - Excellent communication skills are required, with a focus on accuracy in both written and spoken forms. - A proactive and enthusiastic attitude is necessary, along with the ability to work well in a team setting.
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Customer Experience Supervisor
Los Angeles
$68,000 - 70,000 USD / year
Operations
About Skims
A clothing brand that offers comfortable and inclusive undergarments and loungewear for women.