✨ About The Role
- The Customer Experience Supervisor will lead the frontline customer service team, focusing on performance management and optimization.
- This role involves serving as the primary liaison between SKIMS and its BPO partner, ensuring service-level agreements are met.
- The supervisor will track and analyze key performance indicators (KPIs) such as response time and customer satisfaction.
- Collaboration with cross-functional teams is necessary to implement improvements in workflows and training programs.
- The position requires developing strategies to scale support operations during peak seasons or promotional events.
âš¡ Requirements
- The ideal candidate has over three years of supervisory or management experience in a customer service environment.
- Experience in managing or leading a BPO team is preferred, indicating a strong background in outsourcing operations.
- Strong organizational and problem-solving skills are essential for optimizing team performance and customer satisfaction.
- Excellent communication skills are required, with a focus on accuracy in both written and spoken forms.
- A proactive and enthusiastic attitude is necessary, along with the ability to work well in a team setting.