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CX Ops Supervisor, Logistic And Warehouse Support (emea)
Coordinate logistics between the EU distribution center and SKIMS HQ in Los Angeles.
London
Mid-Level
GBP60,000 - 66,000 GBP / year
3 weeks ago
Skims
A clothing brand that offers comfortable and inclusive undergarments and loungewear for women.
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✨ About The Role
- The CX Ops Supervisor will be responsible for managing daily order fulfillment and processing exceptions in the EU distribution center.
- This role involves handling fraud prevention, risk assessment, and chargeback responses to protect the company from financial losses.
- The supervisor will monitor and resolve customer issues related to warehouse operations, ensuring timely and effective solutions.
- Coordination with international teams during US off-hours is required to maintain smooth operations across time zones.
- The position includes generating weekly reports on damages, product feedback, and operational insights to inform decision-making.
âš¡ Requirements
- The ideal candidate will have over three years of experience in ecommerce or customer service, demonstrating a strong understanding of the industry.
- Strong problem-solving skills and organizational abilities are essential for managing daily operations and addressing customer issues effectively.
- Proficiency in Excel and familiarity with customer service platforms will be crucial for generating reports and analyzing data.
- Excellent communication and teamwork skills are necessary to collaborate with various departments and ensure a seamless shopping experience for customers.
- Fluency in English is required, and knowledge of other European languages will be considered an asset.
CX Ops Supervisor, Logistic And Warehouse Support (emea)
London
GBP60,000 - 66,000 GBP / year
Operations
About Skims
A clothing brand that offers comfortable and inclusive undergarments and loungewear for women.