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Community & Identity Operations Specialist
Investigate and resolve account access issues for Snapchatters globally.
Los Angeles
Junior
2 weeks ago
Snap Inc.
Snap Inc. is a technology company that focuses on camera and social media products.
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✨ About The Role
- The Community & Identity Operations Specialist will respond to inquiries from Snapchatters to provide education and resolve account issues.
- The role involves identifying, escalating, and helping to drive solutions for new issues, trends, and potential bugs.
- The specialist will work closely with the Quality Assurance, Product, and Engineering teams to provide timely metrics and analysis.
- Familiarity with customer service tools and making suggestions for workflow efficiency and growth is a key responsibility.
- The position requires collaboration with various teams to investigate potential account access issues and follow up with users as needed.
âš¡ Requirements
- The ideal candidate should have a passion for providing high-quality customer support and a strong desire to help others.
- They should be able to thrive in a dynamic work environment and effectively handle unexpected and sensitive challenges.
- Excellent verbal and written communication skills with a high attention to detail are essential for success in this role.
- The candidate should possess great judgment and problem-solving abilities, both independently and collaboratively with peers.
- A minimum of 1 year of experience in a support-focused role is required, indicating a foundational understanding of customer service dynamics.
About Snap Inc.
Snap Inc. is a technology company that focuses on camera and social media products.