Studio Operations Lead

Studio Operations Lead

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We're looking for a Studio Operations Lead! As a Studio Operations Lead, you'll become a key player in driving the creative and technical ambitions of our Santa Monica based Global Studio Services team. Day-to-day, you'll work with producers, post production professionals, technical engineering teams, and other disciplines to support media production for many Snap Inc teams. What you'll do:

• Maintain integrity of physical infrastructure within budget and schedule.
• Own studio logistic planning and oversee gear inventory and asset management.
• Responsible for tech upgrades - e.g. firmware updates and hardware repairs.
• Collaborate with network/infra engineering and security teams, et al. to ensure production hardware and software is maintained, running efficiently and safeguarded.
• Support the design and implementation of new studios and studio upgrades.
• Oversee gear prep for onsite and offsite productions.
• Design organizational layouts and standards for studio equipment and storage.
• Collaborate with producers, internal partners and vendors to oversee purchases for equipment and technical furniture.
• Manage and onboard vendors from contract to delivery in accordance with team standards and company policies, cultivating a network of global resources.
• Apply knowledge of industry trends to improve services.
• Keep leadership and team informed of the status of studio and post support efforts.
• Communicate and enforce standards, creating new standards as tech and scope evolve.
• Escalate tech issues in a timely manner to appropriate service owners.
• Create and contribute to standard operating procedures and documentation.
• Provide detailed project reporting using a ticket tracking system.
• Overall manage and oversee the work of in-house post artists and vendors.
• Work with producers and customers to create post schedules and budgets.
• Create or obtain post budgets and bids and negotiate best services deals.
• Quality control media files to ensure requirements are met for distribution.
• Manage post production technical liaison to cross functional internal teams.
• Ensure post production schedules are communicated and delivered on.
• Use Jira to input post project data, communicate with internal partners and team members, assist with scheduling and to illustrate metrics via visual dashboards.
• Maintain a network of post vendors to deliver consistent premium content.

Manage post services with Frame.io, G-Drive, GCP, AWS and other DAM/MAM products. Create and ensure backup redundancies across content libraries. Manage, maintain, and upgrade shared network resources, servers and media storage.

Technical production and post experience in a corporate or entertainment field. Technical knowledge on camera, lighting systems and video distribution. Experience developing quality control workflows for equipment and production systems. Experience in designing intuitive equipment storage rooms and workflows. Strong interest in tech and agility at learning new products and features. Ability to work a flexible schedule including nights and weekends as needed. Excellent interpersonal and relationship building skills. The ability to communicate effectively in both written and verbal formats. An ability to learn and work in a variety of business applications for such processes as scheduling, project tracking, vendor management, purchasing, and inventory. A self-starter who works well without supervision, approaches problem solving proactively with the ability to maintain professionalism and communication. Great troubleshooting and problem solving skills. Great time management skills; can shuffle tasks and resources while communicating. Proficiency with Adobe Creative Cloud and DaVinci Resolve and their proxy workflows. Able to provide clear creative direction as well as evoke artistic thinking in colleagues. Has worked with production companies, post houses, studios and rental houses. Thorough knowledge of linear and nonlinear editing techniques, audio mixing methods, media file formats, animated GFX and post gear. Experience in a deadline driven role and ability to manage multiple projects at once. Experienced with a variety of digital media post workflows. Understanding of audio, lighting, color correction, motion GFX and keying footage. Skilled at building and managing post production budgeting and post delivery schedules. Experience using project management software to plan production. Experience integrating, maintaining and troubleshooting media management systems.

Minimum Qualifications 4+ years of production and post experience in a film, TV or corporate environment. 2+ years of customer support experience in a technical environment. Preferred Qualifications 8+ years of production and post experience in a production or corporate environment including the configuration, operation, and troubleshooting of production equipment. Bachelor's Degree in an area of technical production or creative media field. Experience working in a studio environment or collaborative production setting. Valid California Driver's License (or the ability to obtain). Valid Passport for international travel (or ability to get one). Ability to safely lift 50 lbs unassisted. Experience working in a start-up environment or tech company.