✨ About The Role
- The Vendor Operations Lead will serve as an expert in globally delivering scaled operations for Lenses and Location Moderation.
- The role involves enhancing operational workflows through process improvements and using data to influence decisions.
- The candidate will create and deliver training and development to offshore vendor teams.
- Ensuring vendor teams meet and exceed their KPIs while aligning with best practices is a key responsibility.
- The role requires proactive anticipation of trends and development ahead of new features, proposing changes to existing policies.
- Managing vendor escalations and triaging to appropriate stakeholders is part of the job.
- The candidate will collaborate with internal and external partners to create a consistent support experience for Snapchat customers.
âš¡ Requirements
- The ideal candidate will have a process-driven mindset with a proven track record of identifying gaps and implementing new processes.
- Strong interpersonal skills are essential for collaborating with various team members throughout the company.
- Attention to detail is crucial, along with an understanding of mobile advertising delivery processes.
- The candidate should be able to work independently while also being a collaborative teammate.
- A customer-driven attitude with a passion for supporting Snapchatters is important for success in this role.
- The candidate should have a strong analytical background, particularly in working with large data sets to solve business problems.
- Experience in scaling sophisticated operations and project management is highly valued.