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Operations Manager, In - person Design
Analyze customer data to identify trends and improve in-person design service offerings.
Denver
Mid-Level
$70,000 - 90,000 USD / year
3 weeks ago
The Citizenry
An online marketplace for handcrafted home goods sourced from artisans around the world.
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✨ About The Role
- The Operations Manager will oversee daily service operations and engage deeply with the in-person design service to identify areas for improvement.
- They will take ownership of program key performance indicators and provide regular updates to senior management on successes and areas for improvement.
- The role involves conducting end-to-end analysis of the design service to identify improvement opportunities and collaborating cross-functionally to implement enhancements.
- The manager will strategically manage service availability in each market to ensure seamless operations.
- Regularly reviewing customer feedback and collaborating with teams to drive initiatives for improvement will be key responsibilities.
âš¡ Requirements
- The ideal candidate has a strong analytical mindset and is data-driven, capable of extracting and interpreting data to inform decision-making.
- They should possess excellent communication skills, able to convey ideas effectively across various mediums and prepare materials for senior management.
- A customer-first mindset is essential, prioritizing the needs of both customers and team members in every decision.
- The candidate should be process-oriented, adept at developing clear, actionable process documentation and establishing metrics for tracking performance.
- A can-do attitude and a scrappy approach to problem-solving are crucial for success in this role.
About The Citizenry
An online marketplace for handcrafted home goods sourced from artisans around the world.