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Finance Manager, Growth & CX
Drive the CX demand forecast to optimize resource allocation and improve customer satisfaction.
Mid-Level
2 weeks ago
The Farmer's Dog
The Farmer's Dog delivers fresh, personalized dog food made with human-grade ingredients to your doorstep.
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✨ About The Role
- The Finance Manager will serve as the primary business partner for the Customer Experience (CX) department.
- You will be responsible for driving the CX demand forecast and anticipating future contact patterns and volumes.
- The role involves evaluating resource allocation strategies to improve operational efficiency and customer satisfaction.
- You will conduct ROI/payback analyses on marketing investments to highlight key risks and opportunities.
- The position requires active participation in the bi-annual planning and monthly forecasting processes.
âš¡ Requirements
- You have 5+ years of experience in strategic finance, finance business partnering, consulting, banking, or related finance experience.
- You are adept at building performance and ROI analyses to support strategic decision-making.
- You possess strong analytical skills to evaluate resource allocation strategies and their financial implications.
- You have experience in conducting ad-hoc analyses and presenting insights to leadership teams.
- You are proactive in seeking input and feedback from various stakeholders to drive impactful decisions.
About The Farmer's Dog
The Farmer's Dog delivers fresh, personalized dog food made with human-grade ingredients to your doorstep.