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Group Product Manager, CX Operations - Remote Eligible
Develop and implement AI tools to enhance customer support agent efficiency and empathy.
Senior
3 weeks ago
The Farmer's Dog
The Farmer's Dog delivers fresh, personalized dog food made with human-grade ingredients to your doorstep.
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✨ About The Role
- The Group Product Manager will define and execute the roadmap for AI-driven customer support tools.
- This role involves empowering customer support agents to enhance their efficiency and empathy in customer interactions.
- The candidate will be responsible for integrating advanced AI capabilities into customer support solutions.
- The position requires a strategic vision for developing customer-facing conversational AI experiences.
- The role emphasizes a collaborative approach to problem-solving across various departments.
âš¡ Requirements
- The ideal candidate will have extensive experience in product management, particularly in AI-driven solutions and customer experience.
- A strong understanding of customer support operations and the ability to enhance agent efficiency through technology is essential.
- The candidate should possess excellent collaboration skills to work closely with engineering, design, and data teams.
- A background in AI technologies, particularly in language models, will be highly beneficial for this role.
- The successful individual will be adaptable and open to changing course based on customer feedback and data insights.
About The Farmer's Dog
The Farmer's Dog delivers fresh, personalized dog food made with human-grade ingredients to your doorstep.