✨ About The Role
- The Senior Product Designer will focus on enhancing the subscription experience for customers, particularly in areas like billing and order management.
- The role involves crafting seamless experiences that extend beyond digital interactions, considering the entire customer journey.
- The designer will be responsible for driving projects from initial research and strategy through to polished implementation.
- The position requires the ability to design adaptive experiences across multiple touchpoints while maintaining brand consistency.
- The designer will enhance and expand the design system to ensure scalability and consistency across all customer interactions.
âš¡ Requirements
- The ideal candidate will have a strong background in product design, particularly in creating user-centered experiences.
- Experience in service design and understanding the customer journey is essential for this role.
- A scientific mindset with the ability to leverage both qualitative and quantitative insights to inform design decisions is crucial.
- The candidate should be skilled in collaborating with cross-functional teams, including engineers and product managers, to deliver cohesive experiences.
- A proactive approach to knowledge sharing and elevating design thinking across the organization is important.