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Senior Product Manager, Onboarding

Lead the development of a seamless onboarding experience for new dog food subscribers.
Senior
2 weeks ago
The Farmer's Dog

The Farmer's Dog

The Farmer's Dog delivers fresh, personalized dog food made with human-grade ingredients to your doorstep.

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✨ About The Role

- The Senior Product Manager will lead the Trial and Onboarding team, focusing on enhancing the customer experience for new subscribers. - Responsibilities include identifying high-potential improvements and balancing them with iterative enhancements to the onboarding process. - The role involves leading the ideation, development, testing, and launch of new features aimed at improving customer retention. - The candidate will leverage data to understand the customer journey and develop compelling hypotheses for experimentation. - Regular customer interviews and usability testing will be conducted to ensure that product developments align with customer needs.

âš¡ Requirements

- The ideal candidate will have a strong background in product management, particularly in customer onboarding and retention strategies. - Experience in synthesizing both quantitative and qualitative data to inform product decisions is essential. - A customer-centric mindset is crucial, with a proven track record of engaging with customers to understand their needs and improve their experiences. - The candidate should be comfortable working in a collaborative environment, partnering with cross-functional teams including design, engineering, and data analytics. - Strong analytical skills are necessary to develop hypotheses and assess the impact of product features on customer retention.
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Senior Product Manager, Onboarding
Operations
About The Farmer's Dog
The Farmer's Dog delivers fresh, personalized dog food made with human-grade ingredients to your doorstep.