✨ About The Role
- The Senior Product Manager will lead the Trial and Onboarding team, focusing on enhancing the customer experience for new subscribers.
- Responsibilities include identifying high-potential improvements and balancing them with iterative enhancements to the onboarding process.
- The role involves leading the ideation, development, testing, and launch of new features aimed at improving customer retention.
- The candidate will leverage data to understand the customer journey and develop compelling hypotheses for experimentation.
- Regular customer interviews and usability testing will be conducted to ensure that product developments align with customer needs.
âš¡ Requirements
- The ideal candidate will have a strong background in product management, particularly in customer onboarding and retention strategies.
- Experience in synthesizing both quantitative and qualitative data to inform product decisions is essential.
- A customer-centric mindset is crucial, with a proven track record of engaging with customers to understand their needs and improve their experiences.
- The candidate should be comfortable working in a collaborative environment, partnering with cross-functional teams including design, engineering, and data analytics.
- Strong analytical skills are necessary to develop hypotheses and assess the impact of product features on customer retention.