Director, Quality

Director, Quality

We appreciate your interest in employment with The Honest Company! The Honest Company is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the Human Resources Department.

About Us

The Honest Company is a personal care company dedicated to creating cleanly-formulated and sustainably-designed products spanning categories across diapers, wipes, baby personal care, beauty, apparel, household care, and wellness. Launched in 2012, the company is on a mission to challenge ingredients, ideals, and industries through the power of the Honest brand, the Honest team, and the Honest Standard.

Our Mission

We're on a mission to empower people to live happy, healthy lives. We're a wellness brand with values rooted in consciousness, community, transparency, and design. Every day and in every way, we hold ourselves to an Honest standard. We believe that it is our responsibility to do our part to help create a healthy and sustainable future for all.

The Role

The Director, Quality leads the development, implementation, and oversight of company-wide quality systems to ensure products, services, and processes meet rigorous regulatory standards, customer expectations, and continuous improvement goals. This role is pivotal in maintaining compliance, minimizing risk, and building a culture of quality excellence across the organization. The quality assurance director is also responsible, in coordination with Legal and Corporate Communication, to define, implement, and maintain protocols to manage quality related incidents.

What you'll do:

Quality Strategy & Leadership:

• Define and drive the company's quality vision, strategy, and goals in alignment with business objectives.
• Lead and mentor QA teams, ensuring proper training, development, and performance management.

Compliance & Auditing:

• Ensure compliance with applicable regulations (e.g., FDA, ISO, GMP, GCP, GLP, or industry-specific standards).
• Prepare for and lead internal and external audits, inspections, and regulatory reviews.
• Oversee CAPA (Corrective and Preventive Action) processes, deviations, and root cause analysis.

Quality Systems & Processes:

• Optimize quality management systems (QMS) across the organization through an established platform (Veeva)
• Establish policies and procedures for document control, change management, and risk assessment.
• Collaborate with product development, manufacturing, and operations to ensure quality is built into every process.

Customer Focus:

• Lead customer complaint investigations and ensure timely, effective resolutions.
• Drive quality improvement initiatives based on customer feedback and product performance data.

Cross-Functional Collaboration:

• Work closely with R&D, Regulatory Affairs, Legal, Corporate Communication, and Supply Chain to ensure integrated quality management processes.
• Act as the voice of quality in product lifecycle decisions and executive leadership discussions.

What you'll bring:

• Bachelor's degree in a scientific, engineering, or quality-related field (e.g., Chemistry, Biology, Industrial Engineering); advanced degree or certifications (e.g., ASQ, Six Sigma, Lean, CQA, CQE) preferred.
• 10+ years of progressive experience in quality assurance or regulatory affairs, including at least 5 years in a leadership role.
• Strong knowledge of industry regulations and quality standards (e.g., ISO 9001, ISO 13485, FDA etc…).
• Experience implementing and/or managing electronic quality management systems (eQMS).
• Excellent leadership, problem-solving, and communication skills.

Key Competencies:

• Integrity and high ethical standards
• Strategic planning and execution
• Strong analytical and decision-making ability
• Proactive approach to compliance and risk mitigation
• Leadership in change management and quality culture

Compensation:

The pay range for this role is $174,000 - $210,000. Actual compensation is based on many factors including but not limited to depth of experience, skill level, ability, knowledge, education, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total rewards package for this position may also include base, annual incentive plan, benefits, retirement plan, equity, and Employee Stock Purchase Plan.

Benefits & Perks

At Honest, we're all about investing in our people. We're dedicated to providing a benefits package that supports your well-being, growth, and balance. Check out our benefits and perks we offer to help you thrive both in and out of the office:

• Comprehensive Health & Wellness: We've got you covered with top-tier health, dental, and vision plans to keep you and your family feeling great.
• 401k with Company Match: Your future matters to us. We match your 401k contributions to help you secure a strong financial future.
• Ownership & Equity: Ownership isn't just a mindset here—it's real. Every full time employee is granted equity, giving you a direct stake in our future. When we win, you win.
• Wellness & Fitness: Stay healthy with a monthly fitness reimbursement and, for those in our Playa Vista office, an onsite gym to keep you active and energized.
• Work-Life Balance: We value your time. We provide a generous and flexible vacation policy to relax, recharge, and spend time on what matters most.
• Family-Friendly Leave: Growing your family? We offer generous maternity and paternity leave to support you during this exciting journey.
• Education Reimbursement: We're committed to your growth—whether it's for professional development or a new passion, we offer education reimbursement to help you learn and level up.
• Pet Insurance: We love your furry family members too! Our pet insurance ensures your pets are taken care of, because they're part of the family.
• Employee Discounts: Treat yourself and your loved ones to Honest products with exclusive employee discounts.

Please note: Benefits offerings may vary based on the position and geographic location.

California Privacy Rights Notice for Californian Job Applicants and Prospective Talent:

Effective Date: January 1, 2020

Under the California Consumer Privacy Act of 2018 ("CCPA"), The Honest Company, Inc. ("Honest" or "us" or "we") is required to inform California residents who are our job applicants or prospective talent (together "job applicants" or "you") about the categories of personal information we may collect about you and the purposes for which we use this information.

Categories of Personal Information We Collect. We may collect the following categories of personal information about our job applicants, who are California residents:

• Name
• Signature
• Social Security Number
• Email and mailing address
• Telephone number
• Education
• Employment history

How We Use Job Applicants' Personal Data. We use and disclose the personal information we collect for our business purposes. These business purposes include, without limitation:

• Processing evaluating your application to determine your qualifications for the role to which you've applied, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.
• Other