✨ About The Role
- This role involves managing the Quality and Enablement team within the outbound operations organization.
- Responsibilities include establishing reports, analyzing KPIs, and creating and validating SOPs.
- The candidate will partner with cross-functional departments to enhance operational processes.
- Supervising staff, including scheduling and training, is a key duty of this position.
- The role requires providing feedback to fulfillment teams to improve the outbound customer order fulfillment process.
âš¡ Requirements
- The ideal candidate should have a minimum of 3 years of experience in auditing, process analysis, or related fields.
- Experience leading and managing a team of 20 or more in a warehouse environment is essential.
- Strong written and verbal communication skills are necessary, with the ability to adapt communication style to different audiences.
- Exceptional attention to detail and organizational skills are crucial for success in this role.
- A growth mindset with a focus on solutions and adaptability to change is highly valued.