About The Role

What You Get To Do Every Day

• Manages and allocates tasks to the team in respect to the holistic pipeline of consignment products filtered through brick & mortar location, manage all logistics and back-end data management and physical movement of supply, communicating effectively to necessary teams on any exceptions or delays

• Accountable for running the day-to-day operations of the store, adhering to standard operating procedures, service level agreements, procurement, and facility management, and selling as needed

• Assist in training new retail core store team members and keeping all staff current on sales strategy

• Synthesizes goals with real time information to drive strategy for activities and achieve results for all functional groups in the store while ensuring a consistent, exceptional customer experience.

• Models and drives compliance all TRR policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

• Models and holds employees accountable to customer service and experience standards.

• Responsible for location management and outbound logistics through UPS and/or van transfers

• Accountable for accurate shipped units reporting and meeting supply plan.

• Responsible for working with the Expert team to maintain alignment in experience and processes driving supply and creating a devoted customer base

• All duties necessary for proper function of retail core store, including (but not limited to) sales, visuals, customer service, inventory management and shipping of consigned items

What You Bring To The Role

• 2 years (approx.) of experience selling in the luxury space

• 2 years (approx.) of experience working under budgets to create plans that hit required goals

• Team player able to work effectively and collaboratively across all departments to meet goals and deadlines

• Learns quickly and enjoys the challenge of unfamiliar tasks

• Spends time efficiently on what is important and will drive the business

• Thrives in a fast-paced, rapidly changing environment

• Ability to make decisions in ambiguity

• Uses facts and logic to solve problems

• Is capable of working with a variety of people in multiple settings and styles

• Excellent communication and team leading skills

• Bachelor's degree from accredited college or university (preferred)

• Cross-departmental project coordination and planning experience (preferred)

• Experience directly or indirectly leading a team in daily operations (preferred)

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.