✨ About The Role
- The Customer Experience Lead (Keyholder) will play a crucial role in delivering exceptional customer service in the retail store.
- Responsibilities include educating customers about The RealReal's mission and consignment process.
- The role involves driving sales through customer engagement and suggestive selling techniques.
- The candidate will be responsible for processing items for shipment and ensuring they meet quality standards.
- The position includes supporting team management through training, coaching, and motivating team members.
âš¡ Requirements
- The ideal candidate has at least 2 years of retail experience in a customer-facing role.
- A strong dedication to providing an elevated customer experience is essential for success in this position.
- The candidate should be goal-oriented and possess a passion for sustainable luxury fashion.
- Flexibility in working hours, including holidays, evenings, and weekends, is required.
- The individual should thrive in a fast-paced, metrics-driven team environment.