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Customer Experience Lead - Summit, NJ
Drive customer engagement to enhance sales and promote sustainable luxury fashion.
Summit, New Jersey, United States
Junior
1 week ago
The RealReal
An online luxury consignment store that sells authenticated, pre-owned designer fashion and accessories.
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✨ About The Role
- The Customer Experience Lead will drive exceptional customer service within the retail store.
- Responsibilities include educating customers on The RealReal's mission and business structure.
- The role involves driving sales through customer engagement and suggestive selling techniques.
- The candidate will be responsible for processing items for shipment and ensuring quality standards are met.
- Keyholder responsibilities include performing store opening and closing procedures in compliance with company policies.
âš¡ Requirements
- The ideal candidate has at least 2 years of retail experience in a customer-facing role.
- A strong dedication to providing an elevated experience for both customers and employees is essential.
- The candidate should be goal-oriented and customer-obsessed, with a passion for sustainable luxury fashion.
- Flexibility in working hours, including holidays, evenings, and weekends, is required to meet business needs.
- The successful individual will thrive in a fast-paced, metrics-driven team environment.
About The RealReal
An online luxury consignment store that sells authenticated, pre-owned designer fashion and accessories.