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Customer Experience Specialist - Summit, NJ
Educate customers on sustainable luxury fashion and enhance their shopping experience.
Summit, New Jersey, United States
Entry Level
2 weeks ago
The RealReal
An online luxury consignment store that sells authenticated, pre-owned designer fashion and accessories.
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✨ About The Role
- The Customer Experience Specialist will be responsible for educating customers about The RealReal's mission of sustainable fashion.
- This role involves driving sales through customer engagement and suggestive selling techniques.
- The specialist will communicate the consignment process clearly to customers and set proper expectations.
- Responsibilities include reviewing and processing items for shipment to ensure they meet quality standards.
- The role requires multitasking and providing high levels of service while managing multiple customer journeys.
âš¡ Requirements
- The ideal candidate will have at least 1 year of retail experience in a customer-facing role.
- A strong dedication to providing an elevated experience for both customers and employees is essential.
- The successful individual will possess a positive and friendly demeanor, representing the brand with integrity and professionalism.
- Problem-solving skills are crucial to meet customer needs effectively.
- The candidate should be receptive to feedback and strive for continuous improvement in their performance.
Customer Experience Specialist - Summit, NJ
Summit, New Jersey, United States
Operations
About The RealReal
An online luxury consignment store that sells authenticated, pre-owned designer fashion and accessories.