Retail Department Manager - Madison Ave

About The Role

As a Retail Department Manager, you will lead a talented team of sales and customer experience associates to create a world class retail experience for our customers. Through your leadership, the team will inspire customers to participate in the circular economy through the ease of omnichannel shopping, and by educating on the various services TRR has to offer. You are customer obsessed and excel in managing a high volume, fast-paced sales floor. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

What You Get To Do Every Day

Showcase TRR values and guiding principles through the development of elite team members who guide a world class customer journey

Drive a consistent and seamless omnichannel experience for the TRR customer

Identify and creatively solve problems

Inspire team members through hands on leadership and coaching

Meet or exceed team's monthly, quarterly, and annual key performance indicators

Participation in onboarding and training of top talent for team

Ensure effective and ongoing partnership between recruiting, HR, and training & development (T&D) of new hires and existing team members

Partner with senior leadership and cross functional partners to analyze and communicate all weekly reporting with a focus on strategy and action

Support product based communication and trainings for team

Continual learning for self and team on TRR's approved brands and staying abreast of emerging brands and trends

Maintain a high level of integrity, initiative, motivation and self-direction

What You Bring To The Role

Minimum requirements:

5+ years of experience in a customer service, retail focused role

2+ years of experience managing a team (required)

A strong sales ability and an entrepreneurial spirit

Passionate about the TRR brand and mission

Ability to share knowledge and influence behaviors

A high degree of EQ, business acumen, poise and the ability to establish trust

Great attention to detail and customer service

Commitment and curiosity towards expanding expertise in fashion

Professional appearance and demeanor

Preferred requirements:

Luxury retail or fashion experience

Experience in a fast-paced and/or start-up environment

Experience with Salesforce, Workday, Google Suite, IOS device

Compensation, Benefits, + Perks

Employee stock purchase plan

401K with company match

Medical, dental & vision insurance

Paid parental leave

9 paid company holidays

Flexible time off (with manager approval)

The expected salary range for this role is $77,878.00-$100,127.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, people come first. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.