Ops Trainer - Variable

Operations Trainer Schedule

As an Ops Trainer, you'll enjoy a flexible work schedule designed to support your work-life balance! While you'll have a primary shift, we'll work with you to accommodate your availability and preferences whenever possible. To help you plan ahead, your Training Manager will provide your schedule at least three weeks in advance. Flexibility to work on an additional shift may be needed to support new hire onboarding, meet operational demands, and ensure a full 40-hour work week. We believe this approach provides a predictable schedule while also allowing us to respond to the ever-changing needs of our business.

How You Will Make An Impact

The Ops Trainer understands all training materials, conducts training in multiple areas as needed, coaches new team members, initiates cross-training with guidance from leadership, and trains team members on new processes while reinforcing safe work practices. The Ops Trainer also plays an active role in partnering with the Training Manager to assess training needs and suggest new learning solutions. You will thrive in this position if you are open to giving and receiving constructive feedback and committed to training team members and setting them up for success in their role.

In This Role You'll Get To:

• Welcome new team members, establish rapport, and introduce ThredUp's culture, work environment and team.
• Drive engagement and retention of team members through delivering effective and innovative training processes.
• Administer on-station, classroom, quality, and safety training to new and existing team members.
• Facilitate all training content and initiatives provided by the Operations Training Team and partner to recommend effective, engaging learning solutions.
• Establish strong partnerships with Ops leaders across all shifts, supporting the training needs of all teams in the DC.
• Act as a go-to expert, consistently follow-up with trainee(s), answering questions and building rapport.
• Assess and monitor the performance results on all trainees, providing coaching and ongoing feedback to improve performance.
• Work with the Training Manager to determine daily/weekly training schedules across all shifts.

What We're Looking For:

• Solid understanding of ThredUp quality standards and operations processes.
• Strong communicator and facilitator with strong written, verbal and interpersonal communication skills.
• Flexibility in work schedule, open to supporting team members across multiple shifts depending on the needs of the business.
• Demonstrates effective organizational skills.
• Enthusiastic about the development and training of all team members.
• Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders.
• Role models good, independent judgment and operates with minimal supervision.
• Ability to create and maintain professional connections with team members.
• Keep business and customer information confidential.
• Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.

*To be eligible to work as an Ops Trainer, candidates are not able to have any immediate family members, partners or anyone residing in the same household who is an employee of ThredUp to avoid potential conflicts of interest*

This role is not eligible for visa sponsorship.

What We Offer:

• Consistent, set schedule!
• Competitive pay (we leverage market data).
• Employee stock purchase plan.
• PTO + paid holidays.
• Medical, dental, vision, 401k, life and disability insurance offered.
• We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know... You must be at least 18 years old and have basic English literacy skills. Employment with ThredUp is contingent on each candidate passing a 7-year background check.