Program Manager – Operations Integration - Remote Eligible

Program Manager – Operations Integration

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

The Role:

Lead fulfillment cost and quality optimization initiatives starting with large-scale retrofit programs and the launch of new fulfillment centers. This role is accountable for planning, coordination, and execution across the full lifecycle of projects from design and contracting through go-live and stabilization. The Program Manager will ensure retrofit work is phased to protect operations, manage external partners, and align internal stakeholders across operations, tech, product, finance, and facilities. Over time, this role will flex into broader network optimization and productivity initiatives as launch work matures.

Responsibilities:

Support definition of project scope, risks, dependencies, and stage gates prior to committing resources

Manage integrated project plans, timelines, budgets, and milestones across multiple workstreams

Coordinate retrofit phasing and cutovers to maintain safety, service levels, and operational continuity

Support fulfillment center launches, including permitting, construction coordination, equipment installation, IT/WMS cutover, operational readiness, and launch hypercare

Assist with RFPs, SOWs, change orders, and ongoing vendor performance tracking

Partner closely with Operations, CI, Tech, Product, Finance, Legal, Facilities, Safety, Supply Chain, and HR to drive execution

Build and maintain capacity views, readiness trackers, KPIs, and basic ROI inputs to inform decision-making

Track risks, escalate issues, and support corrective actions to keep projects on plan

Document lessons learned and contribute to standard playbooks and launch templates

Qualifications:

Bachelor's degree in Engineering, Supply Chain, Business, or equivalent practical experience

3+ years of project or program management experience in fulfillment, logistics, manufacturing, or fast-paced startup environments

Experience supporting retrofit and/or greenfield launches with multiple vendors and partners

Strong organizational and execution skills across concurrent projects and timelines

Familiarity with approval workflows, capital tracking, and basic ROI analysis

Proficiency in Excel or Google Sheets, including trackers, dashboards, and light modeling

Clear communicator with the ability to collaborate across technical and non-technical teams

Working knowledge of WMS, material handling equipment, automation, permitting, or regulatory requirements

Lean or Six Sigma exposure is a plus

Belong to a Better Company:

Comprehensive health benefits (medical, dental, vision, life and disability)

Competitive salary (DOE) + equity

401k Employer Match

9 Observed Holidays

Flexible Paid Time Off

Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences

Ability to work in our beautiful office in Playa Vista

Free Thrive Market membership with exclusive employee discount

Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

Job Information:

Compensation Description - The base salary range for this position is $90,000-$110,000/Per Year.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and geographic location.

Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!

This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter.