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Customer Support Specialist - Remote Eligible

Provide exceptional customer support to enhance the Tovala customer experience.
Remote
Junior
3 weeks ago
Tovala

Tovala

Tovala is a smart oven company that offers a meal delivery service with chef-crafted recipes.

Job is no longer active
1 Similar Job at Tovala

✨ About The Role

- The Customer Support Specialist will work with the Support Team to ensure a seamless customer experience. - Responsibilities include greeting incoming chats, calls, and emails, and addressing customer questions or concerns in a timely manner. - The role involves monitoring and responding to escalated inquiries and developing expert-level knowledge of Tovala's products and support processes. - The specialist will use ticket data analysis to identify opportunities for product improvements and communicate urgent trends to Support Leadership. - Maintaining high customer satisfaction and creating a positive environment while collaborating with team members is crucial.

⚡ Requirements

- The ideal candidate is extremely responsive and patient when dealing with customer inquiries. - A positive and proactive attitude is essential for resolving customer issues effectively. - A passion for good food and an understanding of the importance of home-cooked meals will resonate with the company's mission. - Strong verbal and written communication skills are necessary to engage with customers effectively. - The candidate should be comfortable in a constantly changing environment and have a continuous improvement mindset.
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Customer Support Specialist - Remote Eligible
Remote
Operations
Job is no longer active
About Tovala
Tovala is a smart oven company that offers a meal delivery service with chef-crafted recipes.