✨ About The Role
- The Customer Support Specialist will work with the Support Team to ensure a seamless customer experience.
- Responsibilities include greeting incoming chats, calls, and emails, and addressing customer questions or concerns in a timely manner.
- The role involves monitoring and responding to escalated inquiries and developing expert-level knowledge of Tovala's products and support processes.
- The specialist will use ticket data analysis to identify opportunities for product improvements and communicate urgent trends to Support Leadership.
- Maintaining high customer satisfaction and creating a positive environment while collaborating with team members is crucial.
⚡ Requirements
- The ideal candidate is extremely responsive and patient when dealing with customer inquiries.
- A positive and proactive attitude is essential for resolving customer issues effectively.
- A passion for good food and an understanding of the importance of home-cooked meals will resonate with the company's mission.
- Strong verbal and written communication skills are necessary to engage with customers effectively.
- The candidate should be comfortable in a constantly changing environment and have a continuous improvement mindset.