Customer Support Specialist - Jamaica - Remote Eligible

Customer Support Specialist - Jamaica

About The Role

We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and email to place orders, respond to customer inquiries, and resolve outstanding order issues. This is a fully remote position. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.

This seasonal contract position lasts through December 21 with the potential for extension. Hours will be scheduled based on the needs of the business, with a minimum of 20 hours per week, up to 40 hours. This role requires full-time availability. We are accepting applications from people located in Jamaica.

Responsibilities

• Provide outstanding service to our customers via phone, email and chat.
• Act as an advocate for our customers and be conscientious in all customer interactions.
• Quickly identify a customer's problem, report it accurately, and provide customers with reasonable solutions to the problem.
• Place orders with customers. Answer questions about our products and services using the various resources provided.
• Follow up with customers on any outstanding matters and provide additional assistance as needed.
• Strong interest in product, product quality and alignment with the Uncommon Goods brand.
• Applicants must be self-starters who are able to work with minimal direction and achieve efficiency targets.

Skills & Qualifications

• Strong written and verbal English communication; additional languages not required.
• Previous experience in a customer service environment is preferred.
• Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts, and those with open availability are strongly preferred.
• This is a 100% remote position. Applicants must be able to work from home in a quiet, dedicated space with minimal disruptions.
• Applicants are expected to provide their own computer, reliable high-speed internet, and a headset with a microphone. Chromebooks are not compatible with our software requirements.
• Applicants must have video capabilities for meetings, training, and coaching sessions.

Benefits And Company Perks

• Competitive hourly wage at $7.50/hr.
• Casual work atmosphere.
• Enjoy a 40% discount on our products.

Important Notes

• This is a contractor position, not an employee role. Contractors are responsible for managing their own taxes and benefits.
• As an independent contractor, you are not eligible for employee benefits, but you gain flexibility and the opportunity to work remotely.

Application Process

• Interested applicants should submit their resume detailing their relevant experience.
• Shortlisted candidates will be contacted for online assessments and a virtual interview.