Seasonal Retail Supervisor

Seasonal Retail Supervisor

As a Seasonal Retail Supervisor, you'll lead our pop-up shop teams at two holiday fairs in Midtown Manhattan ensuring that each location runs smoothly, meets (or exceeds) sales goals, and delivers an exceptional customer experience. You'll be a key leader — mentoring associates, optimizing operations, and representing the Uncommon Goods brand in a fast-paced retail environment. This role is seasonal (late October through early January).

Key Responsibilities:

• Oversee day-to-day retail operations at one or more pop-up sites: opening, closing, staffing, visual merchandising, and inventory oversight.
• Partner closely with the COO to deliver concise daily insights and actionable summaries on key business activities.
• Lead, train, and coach the Seasonal Retail Associate team to deliver excellent customer service and operational consistency.
• Ensure staff are sharing product stories, making connections with customers, and upselling/cross-selling appropriately.
• Drive sales performance, monitor metrics (e.g., daily, weekly sales goals), and implement strategies to close gaps.
• Manage cash handling, POS reconciliation, and reporting.
• Coordinate logistics: inventory shipments, restocks, transfers, shrink control, and merchandising resets.
• Be on the floor: assist in peak traffic hours, support cover shifts, and step in when needed.
• Maintain brand standards: uphold visual merchandising guidelines, store presentation, and the Uncommon Goods mission/values.
• Address and resolve customer escalations in a prompt, thoughtful manner.

Qualifications & Skills:

• Proven retail management experience.
• Strong track record of leading and developing teams under pressure.
• Excellent communication and interpersonal skills.
• Results-driven, with a keen sense for sales, metrics, and accountability.
• Comfortable multitasking, working in a dynamic environment, and adapting to rapid changes.
• Flexibility: able to work varied shifts, including evenings, weekends, and holidays.
• Physical capacity: prolonged standing, lifting/moving merchandise (up to ~25–30 lbs or as needed).
• Passion for Uncommon Goods' mission: sustainable practices, unique design, small makers, and meaningful gifts.

Locations: Grand Central Holiday Fair (Vanderbilt Hall, 89 E 42nd St, Manhattan) Macy's Herald Square (151 W 34th St, Manhattan)

Duration: Starting late October/early November through early January.

Perks and Benefits:

• Competitive hourly wage of $28/hour—opportunities for overtime and commission.
• Opportunity to be part of a vibrant pop-up experience in one of New York City's most iconic locations.
• Comprehensive training and support from a fun, friendly team and leader.
• Enjoy a 40% discount on our products.

Everyone is welcome here. At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. We strive to make significant changes to our business, from how we find our products to how we build and cultivate our team—so we can be everyone's favorite place to work.

We are an equal opportunity employer. If you would like to request any accommodation during the application process, please email [email protected].