Senior Product Manager

Senior Product Manager

Warby Parker is looking for a Senior Product Manager to own and reinvent the engines that power our business operations. This role is focused on the strategy and roadmap for our core internal technology platforms, with a primary focus on our insurance processing and financial technology systems.

You'll be tasked with leading the evolution of our internal tooling, creating scalable and intuitive platforms that sit at the heart of our e-commerce, retail, and patient-service operations. In addition to fintech, this role will also help drive strategy for other critical business systems, such as our catalog and merchandising platforms.

You'll work closely with a wide range of teams—including Finance, Vision Services, Engineering, User Experience Design, Product Strategy, Retail, and Merchandising—to transform our business systems architecture. If you're passionate about building the foundational platforms that enable a business to scale, this is your opportunity to make a massive impact.

Sound like you? Read on!

What You'll Do:

• Develop and execute the product vision, strategy, and roadmap for the next generation of Warby Parker's business systems, leading with our insurance and fintech platforms
• Dive deep into the weeds of our insurance claim processing, payment workflows, product data models, system architecture, and business workflows to become the go-to subject matter expert
• Drive the end-to-end process of evolving our core internal tooling—from discovery and requirements gathering to launch and iteration—across multiple business domains
• Partner with a complex group of stakeholders to deeply understand their processes and pain points, translating their needs into a clear, prioritized backlog
• Author detailed product requirements, user stories, and technical specifications for platform and internal tooling initiatives
• Define and analyze key performance indicators for your products, focusing on claim processing efficiency, payment success rates, operational efficiency, data integrity, and speed-to-market
• Act as the voice of your internal customers, ensuring the tools you build are not just powerful but also intuitive and user-friendly

Who You Are:

• Backed by 7+ years of product management experience, with at least 3 years focused on backend/platform products, internal tooling, or complex business systems
• Experience with fintech, payments, insurance processing, PIM, catalog management, or merchandising systems is a huge plus
• A true self-starter who is resourceful, detail-oriented, and thrives on autonomy in a fast-paced environment
• An expert at navigating complex stakeholder environments, with a proven track record of building consensus and driving cross-functional alignment
• Technically fluent; you're comfortable engaging with engineers on system architecture, APIs, and complex data models
• A well-rounded communicator, collaborator, and presenter who can articulate a compelling vision and share actionable insights with everyone from engineers to executive leadership
• The holder of a bachelor's degree in business, computer science, or a related field
• A team player at heart who's comfortable acting as a leader on certain projects and as a contributor on others
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some Benefits of Working at Warby Parker for Full-Time Employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some Benefits of Working at Warby Parker for Part-Time Employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked).

WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).