View All Jobs 393
Senior Operations Manager, Membership Services
Drive the performance of the Membership Services Delivery Team to enhance member satisfaction.
Limerick, Ireland
Senior
4 weeks ago
WHOOP
WHOOP creates wearables technology that tracks and analyzes strain, recovery, and sleep.
3 Similar Jobs at WHOOP
✨ About The Role
- The Senior Operations Manager will lead and inspire a team of Operations Managers and Team Managers to ensure high performance in Membership Services.
- Responsibilities include conducting regular shadowing sessions to assess quality and efficiency, while identifying training needs.
- The role involves fostering a positive and inclusive team culture to enhance both employee and member experiences.
- The manager will drive team performance to meet key operational metrics, focusing on member satisfaction and service quality.
- The position requires developing and optimizing service delivery processes to scale operations effectively.
âš¡ Requirements
- The ideal candidate will have over 7 years of experience in operations management, with a minimum of 3 years in a leadership role managing other managers.
- A strong background in driving performance in member or customer-facing teams, particularly in tech or subscription-based businesses, is essential.
- Excellent analytical skills are required to utilize data for decision-making and process improvements.
- The candidate should possess outstanding communication and interpersonal skills to effectively manage teams and collaborate across various functions.
- Experience with process improvement methodologies such as Six Sigma or Lean is a plus.
About WHOOP
WHOOP creates wearables technology that tracks and analyzes strain, recovery, and sleep.