Customer Experience Project Manager

Customer Experience Project Manager

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

As the Customer Experience Project Manager, you will lead planning, execution, and delivery of strategic initiatives. You'll serve as a key liaison between cross-functional teams including IT, Operations, Finance, Supply Planning, and eCommerce to ensure alignment, prioritization, and successful implementation of high-impact projects. This role requires a strong project management foundation, excellent communication skills, and the ability to drive results in a fast-paced, collaborative environment.

Responsibilities:

• Lead end-to-end project management for the Customer Experience team from planning through execution and post-launch analysis.
• Develop and maintain project plans, timelines, along with roadmaps to track milestones, dependencies, and deliverables.
• Guide initiative prioritization based on complexity, resource, and business value.
• Track key metrics, dependencies, and post-launch outcomes for continuous improvement.
• Organize and lead meetings, workshops, UAT sessions, and design reviews.
• Facilitate cross-functional collaboration and ensure alignment on priorities and timelines.
• Communicate status, risks, and outcomes to leadership via reports and presentations.
• Serve as liaison between internal and external teams.
• Develop processes for the efficient sharing of ideas, filtering for value, creating of projects, and management of each request across a spectrum of initiatives from large projects to minor site enhancements.
• Act as a conduit for cross-functional initiatives throughout YETI, ensuring alignment on initiatives, requirements, prioritization, and importance/agreement of timelines/milestones.
• Identify and quickly resolve project roadblocks, manage risks and issues related to projects.

Qualifications and Attributes:

• Bachelor's degree required.
• Greater than 4 years of project/program management experience, preferably in Customer Experience, Operations, or cross-functional business environments.
• Proficiency in project management tools (e.g., Jira, Confluence, etc.).
• Experience with Salesforce and SAP Solutions preferred.
• Strong communication, facilitation, and stakeholder management skills.
• Proven ability to manage multiple projects simultaneously and drive alignment across teams.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Highly organized, detail-oriented, and proactive in identifying and resolving issues.
• Able to communicate effectively within and across teams, functional units, and senior management levels.
• Independent, curious, ambitious and thrives in an environment engaging with multiple stakeholders.
• Demonstrate strong negotiation and relationship building skills.
• Strong influencer with proven ability to partner with peers.
• Ability to think strategically and analytically in a fast-paced environment.
• Excellent written and spoken communication skills, including the ability to present complex concepts clearly and concisely.
• Comfortable in ambiguity and implementing process and structure when needed.
• PMP certification is a plus.