Marketplace Strategy And Operations Director / Senior Director

Marketplace Strategy And Operations Director / Senior Director

Here at Zola, we're seeking an exceptional Marketplace Strategy and Operations Director, Zola for Vendors to help drive our fast-growing Vendor Marketplace platform. This business is at an exciting stage of growth. We're looking for a collaborative, scrappy, analytical problem-solver who can help grow this critical area of Zola's business. You'll report directly to the GM & SVP of Vendor Marketplace, and you'll partner closely with Product, Sales, Marketing, Finance, and many other teams at Zola.

Our ideal candidate has a track record of success in roles at growing companies, ideally at a Marketplace with B2B Sales Org. You love both building and optimizing, and both strategizing and executing. You are a structured and creative thinker, able to toggle easily between the big themes and the little details. You love data and customer insights, you are equally comfortable in Excel and Powerpoint, and you can prove your ability to learn new systems quickly. And you love working with kind, smart colleagues who share a commitment to putting the customer first!

You'll be responsible for:

• Being the "Vendor Marketplace business authority"
• Informing the growth strategy, in partnership with the GM, and owning the execution of key pieces of that strategy
• Deeply understanding what's working and not working; digging into complex/ambiguous data to surface actionable insights and strategies
• Leading cross-functional teams on projects to help us grow
• Refining the business model
• Building ambitious annual plans for the business unit, then analyzing and reporting on performance along our primary KPIs
• Conducting business and financial analysis of new offerings/ideas
• Partnering with BI & Data Analytics teams to build out the data and analytics infrastructure for Vendor Marketplace

Deeply understanding our Wedding Vendor customer group and thinking creatively about how to serve them better

• Conducting and analyzing customer research; sharing insights widely within the team and company
• Partnering as needed with Marketing and Business Development as they develop messaging, campaigns, and partnerships
• Collaborating with Product to identify new features, offerings, and opportunities, and supporting them in analysis on performance

Qualifications:

• BA/BS
• 7+ years of professional experience in a fast-paced environment working in strategy, finance, bizops, growth, consulting, or another related field
• Startup or other operating experience strongly preferred
• Exceptional business and customer experience judgment
• Superior written and verbal communication skills; presents effectively to a senior audience
• Excellent quantitative and Excel skills; familiarity with SQL is a plus
• Demonstrated ability to prioritize and manage competing tasks in a fast-paced, highly ambiguous environment
• Ability to build business relationships across functional teams

Salary Range

The salary range for this role is $155,000 - $175,000. This full-time role will be hybrid at our office in NYC (Tuesdays & Thursdays).

About Zola

We're Zola, the wedding company that will do anything for love. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples' lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology… all in the service of love.

We built our entire platform from the ground-up in 2013, and quickly became the fastest-growing wedding company in the country. Our team has deep experience creating award-winning online and mobile products that are helpful, intuitive, and simply magical. We're proud to have investor partners including Female Founders Fund, Comcast Ventures, Goldman Sachs, Canvas Ventures, Thrive Capital and Lightspeed Venture Partners, among others.

We are passionate about supporting all forms of love, and we're proud of our thriving community of over 2 million couples. We strive to hire a team that is as beautifully diverse as the couples getting married today, and we encourage individuals from every race, gender identity, age, sexual orientation, ethnicity, marital status, religion and perspective to apply. Zola will always be a place where every employee, couple, wedding guest, wedding vendor, and partner will be respected and accepted and valued.

Our headquarters is in NYC. Come work with us!